Service Engineer
50% Global – Remaining site based
Main Purpose of Job
We have an excellent opportunity for a Service Engineer.
The position is working for a very well established Scientific/Engineering company.
You will ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business.
Role and Responsibilities
Tasks include:
- Providing technical support and advice to our clients customers, distributors and colleagues via our telephone helpdesk, service email and site visits.
- Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
- Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets.
- Complete service reports for all jobs, noting the work done and highlighting issues for further action.
- Occasional support of design and development through product testing.
- Occasional building of instruments in accordance with Turnaround Time targets.
- Maintain databases on customer service in order to produce reports on KPI’s such as MeanTime-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc.
- Travel within the UK and internationally as required.
- Repairs are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer.
- Ensure customer queries and concerns are dealt expediently and within the committed timeframes.
- Ensure that all established administrative routines and records are kept accurately and up to date.
Qualifications and Education Requirements;
- Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject
- A full, UK driving licence.
- Good colour perception, ability to pass colour perception test.
- Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites
The successful candidate will have:
- Manual dexterity combined with ability to use hand and power tools.
- Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings.
- Ability to prepare cables, fit sleeve and solder and or crimp joints.
- Ability to connect and operate pressurised gas bottles.
- Ability to use electrical test equipment, including multimeters.
- Ability to use mechanical test measurement instruments including micrometers and Vernier gauges.
- Ability to fit, test and commission complete systems.
The ideal candidate;
- Must be able to fit into a small team and able to work in a modern team based culture with minimal direction.
- Must have a good telephone manner and capable of dealing sensitively with stressful situations.
- Must be willing to travel both within the UK and internationally, should the need arise for build, repair and/or test work at a client or distributor.
This is a great opportunity to be part of an excellent team.
If you are a Service Engineer, Maintenance Engineer, Commissioning Engineer, Field Service Engineer, Service Technician, Test Engineer, Test Technician, Electrical Engineer, Mechanical Engineer etc, and you would like a varied role within Technical Support and Field Service, then this would be an amazing position, with a very stable company.
TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process.